Enquiry Management System
Log, track, and resolve all customer and operational enquiries efficiently.
Overview
The Enquiry Management System enables staff and admins to record, monitor, and resolve all customer and internal enquiries. With clear status tracking (new, pending, resolved), nothing is missed and every request is handled promptly.
Key Benefits
- Centralized log for all enquiries
- Status tracking: new, pending, resolved
- Easy follow-up and resolution by staff or admin
- Improves customer satisfaction and operational efficiency
- All enquiry activity is logged for reporting
How It Works
- Staff or admin logs a new enquiry
- Status is tracked and updated as work progresses
- Resolved enquiries are archived for future reference
- Reports provide insight into enquiry trends and resolution times
Frequently Asked Questions
- Can I assign enquiries to specific staff?
- Yes, enquiries can be assigned and tracked by staff member.
- Are all enquiries logged?
- Yes, every enquiry and its resolution are logged for auditing and reporting.